> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ripio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails Ripio sends your users

> The transactional emails the widget triggers, in which language, and which one carries an action link.

Ripio emails the end user at several points in a widget operation, using the address they gave at sign-in. This page exists so you can see the full list and decide what **not** to duplicate from your own side.

### Sign-in

| Email         | Sent when                           |
| ------------- | ----------------------------------- |
| One-time code | The user asks for a code to sign in |

### On-ramp

| Email                            | Sent when the order becomes                  |
| -------------------------------- | -------------------------------------------- |
| Operation in progress            | `PENDING`                                    |
| Operation completed              | `COMPLETED`                                  |
| Operation could not be completed | an error state                               |
| Money is being returned          | `CANCELLED`                                  |
| Money has been returned          | `REFUNDED`                                   |
| A deposit has been returned      | a deposit with no order attached is refunded |

<Note>
  `PROCESSING` deliberately sends nothing. It is an internal step between "we have your money" and "your crypto is on its way", and emailing about it would just be noise.
</Note>

### Off-ramp

| Email                         | Sent when                                                   |
| ----------------------------- | ----------------------------------------------------------- |
| Crypto received               | The deposit confirms                                        |
| Sale completed                | The crypto has been sold                                    |
| Transfer on its way           | The local currency has been sent to the destination account |
| Payout could not be completed | The payout was rejected                                     |

The payout-rejected email is the one that carries an action link: it lets the user fix the destination account and have the order reprocessed. See [Recovering a rejected payout](/ramps-api/widget/flows/order-recovery).

### Destination accounts

| Email                | Sent when                                               |
| -------------------- | ------------------------------------------------------- |
| Confirm your account | A newly registered account needs the user to confirm it |

<Note>
  Only this one actually sends, and only in Mexico. The other destination-account states are surfaced in the widget rather than emailed.
</Note>

### Identity verification

| Email                 | Sent when                  |
| --------------------- | -------------------------- |
| Verification approved | KYC completes successfully |

This is what closes the loop for a user whose verification went to manual review after they had already left the widget.

### Language and branding

Emails go out in the user's language, derived the same way as the widget interface: Portuguese for Brazil, Spanish elsewhere. See [Partner settings](/ramps-api/widget/configuration/partner-settings#language).

The sender and the copy are Ripio's, but your brand name, as configured on your account, is interpolated into them, so they read as part of the experience you are offering rather than as mail from a third party.